If we’re talking trendy, we’re talking ASOS. From chic pieces to closet staples, ASOS always comes through. But what happens when that cute dress doesn’t fit quite right or those shoes aren’t as comfy as they looked online? Don’t stress—ASOS makes returning items from the U.S. easy.
Here’s a simple breakdown of how to send something back to ASOS and get your refund sorted:
How to Make a Return at ASOS
You can send back any item within 28 days of receiving it—even sale items! Whether you ordered your items for home delivery or used a Click & Collect location, the return window stays the same. Make sure to hang onto that return confirmation email, just in case you need to track your return later!
Follow these steps to get started:
• Log in to your ASOS account
• Go to “My Orders” and select “Create Return”
• Pick the items you’re returning and give a reason from the dropdown
• Choose your return method (QR code or shipping label)
• Find your nearest UPS Ground location and drop off your package
Bonus tip: make sure your parcel is under 44lb and doesn't exceed 16x22x21in, otherwise UPS Ground may not be able to accept it.

Paperless Returns with ASOS
One thing I love about ASOS is their paperless return system—it makes things so much easier! When you’re ready to return, you’ll either get a QR code or a printable shipping label sent to your email, depending on the location you choose to drop off your return. And Cinch Returns can handle both methods! Schedule a package pickup with Cinch Returns for either QR code or returns or label printing. Easy, right?
What Happens Next?
Once ASOS receives your returned items, they’ll inspect everything to make sure it’s in good condition. If the tags are removed or the item shows signs of wear, you might not get your refund, and ASOS could send the item back to you—so double-check everything before you send it off!
Returns can take up to 14 days to reach ASOS, and after that, it can take another 10 business days for the refund to show up in your account, depending on your bank or card issuer. If you paid with a voucher, don’t worry—it’ll be added back to your account, ready for your next shopping spree.

Final Sale Items
Keep in mind that items marked as “Final Sale” can’t be returned, exchanged, or refunded unless there’s a special circumstance. You’ll see these items clearly marked when you’re checking out, so make sure you’re ready to commit before hitting that “buy” button!
Stay Updated
Want to stay on top of your return’s status? You can track it using the confirmation number in your email, or enable push notifications in the ASOS app to get updates when your return is processed. Just another way to make sure everything runs smoothly!
The Cinch
If you follow these steps, you’ll be back to filling your ASOS cart with confidence in no time. And that’s the Cinch with ASOS returns.
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