Cinch is a service that makes returning items easier than ever. Simply schedule a pickup, and one of our drivers will pick up your item and drop it off at your designated return location.

Need something returned? Let Cinch handle the burden. Schedule a pickup by completing the pickup form, and a Cinch driver will arrive at your location. The driver will contact you for any additional information needed to complete the return. Have a shipping label that needs printing? We’ve got it covered! Have a QR code? No problem! Simply upload a PDF or image, and we'll attach it for you. After scheduling your pickup, you will receive SMS and dashboard notifications when your pickup has been accepted, when your driver is on the way, and when your order has been returned. You can track your driver live to see your return being dropped off. Once completed, you will receive a notification with a photo confirmation of the return, all while you relax at home.

Cinch service costs are based on the size of the package plus mileage between pickup and drop-off locations. A maximum of five packages can be submitted in one order regardless of package size. See the breakdown below:

Up to five packages can be included in one order.

No, all packages must be dropped off at the same location. If you have packages that need to go to separate locations, please create separate orders.

You can schedule a Cinch pickup for small (i.e., books, clothes), medium (i.e., microwave, printer), and large (i.e., stroller, vacuum) packages. Cinch drivers typically use average size sedans and may not be able to accommodate several large items in one pickup.

Please be aware that Cinch Drivers do not have equipment (i.e., dollies, carts, wagons, etc.) to carry heavy packages. And most Cinch Drivers drive standard sedans. Generally, packages should be within 50 pounds.

Cinch Returns currently can only accept returns that are already packaged. Cinch will soon offer complimentary bags for your shipping returns! You will simply let your driver know and they will provide you with one. Bags will be approximately 11cm x 16.5cm. For packages that are larger than the complimentary Cinch bag, you will need to provide your own packaging.

You can easily schedule a pickup even if your package doesn't have a label attached. Simply upload your prepaid USPS, FedEx, or UPS QR code to the pickup form, and a Cinch driver will take care of printing and attaching the label upon arrival at the drop-off location.

Yes, you can schedule a Cinch pickup with a QR code as your label. Simply upload the QR code to the pickup form, and Cinch will use it to generate and print the label at the drop-off location.

Yes! Pickups can be schedule up to ten days in advance of the pickup date. We also accept same-day pickups. We will do our best to accommodate rapid pickups scheduled within the hour.

Yes, you can schedule a Cinch pickup even if you don’t have a label yet. Cinch offers a seamless process to create and purchase a shipping label, powered by Shippo. You have the flexibility to print and attach the label yourself, or if you prefer, a Cinch driver can take care of it for you when they arrive for the pickup. This ensures a smooth and hassle-free experience from start to finish.

Yes, we offer a subscription service with various plans tailored to suit your shipping needs. Whether you ship a few packages or handle high volumes, our flexible plans are designed to provide convenience and cost savings, ensuring you get the best value for your shipping requirements.

To revise your Cinch pickup: Contact Customer Service or Use Live Support: Please contact our customer service team or access our live support chat. Have your order number and the specific details of the changes you wish to make ready. Order Update: Our support team will process your request and update your order accordingly. Driver Communication: If a driver has already accepted your order, you can communicate directly with them by selecting their phone number in the Active Returns/Home dashboard or within your order details.

To cancel your order, please follow these steps: Contact Us: Reach out to our support team and provide your order number. Request Cancellation: State clearly that you wish to cancel your order. Communicate with Driver: If a driver has already accepted your order, you can contact them directly by clicking their phone number in the order details. Once your cancellation is confirmed, Cinch will process your refund promptly.

Occasionally, packages may not be delivered due to issues such as problems with the shipping label. If there are any complications with your return, you can view the status and reason in your dashboard. For further assistance, please contact our customer service team or directly communicate with the driver.

Once a driver accepts your order, you will receive an SMS notification as well as notifications on your dashboard. You can track the status of your drop-off in the order details. Upon successful completion, you will receive a notification with a photo of the receipt, confirming the drop-off.

Your pickup may be canceled if the driver is unable to locate the package. The Cinch driver will attempt to contact you using the phone number provided on your pickup form. If the driver cannot locate your package within ten minutes, the pickup will be canceled and a refund will be issued. You can find more details in your dashboard.

Cinch drivers handle multiple pickups and drop-offs simultaneously. Pickups occur within a 1-hour window. You can always track your driver and/or contact your driver by: Tracking: Use the tracking feature available on your dashboard to view your driver's location in real-time. Communication: Reach out to your driver directly by tapping their phone number in the Active Returns/Home dashboard or your order details.

Yes, you can increase your tip for your Cinch driver. To do so, navigate to the order details page and click on "Modify Tip" to adjust the amount. You have up to 24 hours after the order is completed to make any changes to the tip, ensuring your appreciation is fully recognized.

Currently, packages delivered by Cinch Returns are not insured. Cinch Returns cannot be held liable for any lost, damaged, or stolen packages. In the event of a lost, damaged, or stolen package, Cinch Returns will conduct a thorough investigation with the driver and, if necessary, involve local authorities.

Cinch charges customers for mileage that drivers use to attempt to deliver a package. If the package delivery fails, drivers are still compensated for the mileage. Customers will be reimbursed for the pickup charge. If the return fails because the driver never picks up the package, customers are reimbursed fully.

Cinch drivers are not responsible for assuring the contents of your packages are legal for shipping. You should adhere to all requirements of the shipping carrier you are shipping with. If there are any items that are prohibited from being shipped, you should not use Cinch Returns to deliver them to the shipping carrier. But if you do schedule a Cinch drop off to ship a prohibited item, intentionally or inadvertently, Cinch Returns and its drivers will not be held responsible. View a list of prohibited items with UPS, FedEx, DHL, the US Post Office, and other shipping carriers before placing your Cinch Returns Pickup.